Frankfurt Airport Family Concierge & Travel Assistance
Child seats fitted, buggies carried, and a pace set by the smallest passenger.
Fixed faresPrice your route in seconds.
In short
What does family assistance at Frankfurt Airport include?
Family assistance at Frankfurt Airport means infant carriers, forward-facing seats or booster cushions, chosen by age and fitted before the car leaves the depot, at no extra charge. The greeter carries buggies and bags along lift routes, and on departure more time is allowed and the driver waits until everyone is inside the terminal.
Travelling with children turns every queue into a longer one. We fit the seats before you land, meet you with hands free for the buggy, and let the walk to the car happen at whatever speed it happens at.
Tell us the ages and we fit the right restraints: infant carriers, forward-facing seats, booster cushions: checked and installed before the car leaves the depot, at no extra charge. The greeter carries what needs carrying and knows where the lifts are rather than the escalators. On departure we allow more time than the airport suggests, because it is always needed, and the driver waits until everyone is actually inside the terminal.
What is included
- Child seats and boosters fitted in advance
- Buggies and extra bags carried
- Lift routes rather than escalators
- Longer time allowances on departure
Booking questions
- How far ahead should I book?
- 12 hours is comfortable and gets you the vehicle class you asked for. Shorter notice is often fine. Ask rather than assume. During a disruption, when everybody needs a car at the same moment, notice is the difference between a car and a queue.
- Can I cancel or change a booking?
- A transfer can be cancelled free up to 6 hours before pickup. Bookings that hold a car and a driver for you (hourly, full-day, weddings and events) need 24 hours. Changing a flight number, a time or an address costs nothing at any point.
- How do I pay, and can you invoice a company?
- For a one-off booking you can pay the driver in cash or by card, and the booking page shows any other option open to it. A company account gets a monthly invoice with VAT stated and journeys tagged to a cost centre or matter number, and passengers travelling on it never handle a payment.
- What is included in the fare?
- The fare includes tolls, parking, VAT and 90 minutes of waiting after an aircraft lands. There is no night tariff, no weekend tariff and no luggage supplement. What is quoted at booking is what appears on the invoice.
- Can you carry a wheelchair, a child seat or a pet?
- Child and booster seats come free on request. Give us the ages. A folding wheelchair travels in any class, and the Business Van is the right choice where a passenger needs room to transfer; we do not run a ramp-equipped vehicle as standard, so ask and we will say plainly whether we can cover it or arrange it. Assistance dogs always travel.
Reservations
Your car will be waiting.
Send your flight number and destination. A binding quote comes back within the hour. No account, no card until you confirm.
or call +49 1556 5891111 · answered around the clock